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How can I pay for your service?
Is it safe to pay for your service from my credit card?
How much time do you need for each translation?
Do you guarantee you make qualitative translations?
Can I pay after I have received a translated document?
Do you have any discounts?
How can I order a quote?
How can I send my documents to you?
How do you deliver the translated information to your clients?
What e-mail attachment file formats do you support?
What languages do you support?
If you have not found an answer to your question, feel free to Contact Us.
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How can I pay for your service? |
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We currently accept only payments made via credit cards. This service is provided by Pay Pal, an eBay Company.
We shall send an invoice to you via e-mail after you have agreed about the cost of translation and the deadline with our manager. The invoice will contain the amount in US Dollars to be deducted from your credit card, the reason for payment and a link to Pay Pal's secure web page where you will be able to enter you credit card information. |
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Is it safe to pay for your service from my credit card? |
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Yes, it is. This service is provided by Pay Pal, an eBay Company with headquarters located in San Jose, California, USA. It guarantees total secrecy of your credit card information because you disclose your credit card information only to Pay Pal on their secure web site. |
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How much time do you need for each translation? |
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In each case the translator will evaluate the amount of work and the level of difficulty before our manager can inform you about the proposed time and cost. The time can be negotiated, though the price will be increased in case you want the work to be done faster. Usually we translate 5,000 words within 2 days or less and 5,000 - 10,000 words a day thereafter depending on the level of difficulty. |
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Do you guarantee you make qualitative translations? |
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Yes, we do. Our staff are highly qualified professional translators. The most part of them have worked in this business for at least 10 years. All the translated texts are proofread by another translator. |
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Can I pay after I have received the translated document? |
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No. The translated documents will remain the property of Translation Aid until the payment is received. |
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Do you have any discounts? |
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Yes, the discounts we provide depend on the amount of work and how long a company or a private individual has been collaborating with us. Go to our Pricing Policy page for more information. |
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How can I order a quote? |
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Please, fill out and submit the Quote Form. Our manager will verify that an interpreter proficient in the terminology used in your text is available at the moment and contact you shortly with the information about delivery of the source document for a final evaluation of the cost of translation and the deadline we guarantee to complete the work by. |
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How can I send my documents to you? |
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We accept information from clients via e-mail or fax. |
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How do you deliver the translated information to your clients? |
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Normally we send the documents to our clients as plain text e-mail, e-mail with attachments or fax. If desired, we can encrypt the e-mailed documents to protect them from unauthorized reading when they are delivered through the Internet. |
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What e-mail attachment file formats do you support? |
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We currently support such e-mail attachment file formats:
 Plain Text (txt);
Microsoft Word (doc);
Microsoft Excel (xls);
Acrobat Reader (pdf);
Rich Text Format (rtf);
Web Pages (html);
Scanned documents (gif, jpg).
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What languages do you support? |
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Currently we translate from and into English, German, French, Spanish, Italian, Chinese, Greek, Russian and Ukrainian.
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